Training & Support

From implementation through daily use, ECi M1 is with you every step of the way

Implementation

With ECi's streamlined implementation methodology, M1 can be implemented in half the time and at a fraction of the cost of traditional ERP systems. We provide ECi M1 customers with a fixed quote* for implementation services that details all costs involved from installation to go live. You can expect to "Go Live" within 3-4 months versus 6-12 months with the competition.

Support

ECi is committed to your success. One of our support teams will be assigned as your dedicated Account Manager. This team is responsible for ensuring your success and helping you maximize your return on investment with M1.

M1 support maintenance includes unlimited telephone and online support, and all software updates. You will also receive a secure login for our online customer website. From here you can; access software updates, view and track calls, view support contracts, log on new calls, view the knowledge base and even purchase and make payments. 

Training

Training is a major contributor to the successful implementation and optimization of your software. We are committed to providing you with the tools and support necessary to ensure your success, including education. You can choose from a full range of classes for on-site training or online classes to learn the various aspects of your system. Our training staff draws upon a wide range of experiences that help tie the classroom to the business world. The quality education you receive provides the opportunity for you to become self-sufficient in the use of your system.

Already an M1 customer?

For support, please contact M1 customer service.

*Guaranteed Fixed Quotes are provided based on information known to ECi M1 at the time of providing the quote. While ECi M1 endeavors to meet the guaranteed fixed quote as provided to the customer, other factors beyond the control of ECi M1 may result in adjustments thereto for which the customer shall be responsible.